FAQ
• 18 & over • rain or shine • VIP and table areas available • smile and have fun all the time
SYNCOPATE DATES AND TIMES
GENERAL QUESTIONS
When does Syncopate afterhours take place?
The second edition will take place January 7-16, 2017 in Playa del Carmen, Mexico at "El Paraiso Beach club" between calle 6 - 8 and the beach
At what time it will start/end the afterhours?
Doors open at 6am and close at 6pm for the all 10 days.
What is the minimum age to attend the afterhours?
The minimum age for entry is 18.
How will I know what artist is playing what day?
Check for the day-by-day event schedule on our website and social networks.
Is re-entry allowed?
Yes
What airport should we fly into?
Cancun International Airports are the closest to Playa del Carmen. Cancun is located 45 minutes North on Highway 307.
How do I get to Playa Del Carmen from CUN airport?
You can reach Playa del Carmen from the Airport by taxi, rented car, shared shuttles (collectivo) or ADO bus. After picking up your luggage, compare and check the different options. ADO buses depart from Terminal 2 approximately every hour.
How is the weather in January in Playa del Carmen?
CLICK HERE for Playa Del Carmen 10 day Weather forecast information.
TICKETING QUESTIONS
Where can I buy wristbands/tickets?
Multi day Syncopate passes are on sale at www.syncopate.org/tickets
In Playa Del Carmen, you can buy tickets at the Syncopate's afterhours venue (El Paraiso Beach Club located between Calle 6-8 and the beach) or you can buy a pre-sale tickets from tours vendors or Syncopate's promoters.
Where do I pick up will call tickets/passes?
Starting from January 5th every day from 3pm till 6pm at Syncopate"s afterhours venue (El Paraiso Beach Club located between Calle 6-8 and the beach).
Will single event tickets be available?
Yes, single event tickets will be available at the Syncopate's afterhours venue (El Paraiso Beach Club located between Calle 6-8 and the beach) or you can buy a pre-sale tickets from tours vendors or Syncopate's promoters.
How the pre-sales fisical ticket work?
You pay 50 pesos at the promoter as a reservation price that will give you the coupon and with that coupon you will pay the difference at the Syncopate's venue.
What are the different ticket options and what are the benefits of getting a wristband?
Single event tickets (full price) valid for one party.
Pre-sales coupon (discounted price) valid for one party.
Early birds (discounted price)
10-day Wristband: Valid January 7-16, 2017
Includes entry to all 10 day events, re-entry, line bypass, guaranteed entry, discounts at local stores, restaurants, tour companies and businesses, first choice to reserve VIP tables/booths at venues.
7-day Wristband: Valid for 7 day events at your choice
Includes entry to 7 events, re-entry, line bypass, guaranteed entry, discounts at local stores, restaurants, tour companies and businesses, first choice to reserve VIP tables/booths at venues.
5-day Wristband: Valid for 5 events at your choice
Includes entry to 5 events, re-entry, line bypass, guaranteed entry, discounts at local stores, restaurants, tour companies and businesses, first choice to reserve VIP tables/booths at venues.
3-day Wristband: Valid for 3 events at your choice
Includes entry to 3 events, re-entry, line bypass, guaranteed entry, discounts at local stores, restaurants, tour companies and businesses, first choice to reserve VIP tables/booths at venues.
Can I pick any 7,5,3 days of Syncopate's afterhours events with the 7,5,3-day wristband?
Yes
Can I buy tickets at the door?
Yes
Can I buy a ticket with a credit card that is not mine?
No
What do I need to claim my wristband / pass if bought online?
Please bring valid government official ID, and Paypal confirmation email.
Can I change the name on the ticket?
No
Can I give my festival pass to a friend?
No, this is strictly prohibited.
Syncopate is not responsible for your pass or ticket is lost, damaged, or stolen.
I purchased my pass, but didn’t receive a confirmation email. What do I do?
Contact: info@syncopate.org *Please provide your full name as listed on order.
Can somebody else pick up my will call order?
No. The purchaser MUST be the one to pick up and present a valid government ID, and email confirmation.
Are there group VIP packages available?
Yes, for more information or to book your VIP table in advance, please contact: info@syncopate.org
WHAT ELSE I CAN DO WHILE I'M IN PLAYA DEL CARMEN?
Nearby attractions:
• XCARET
• XELHA
• Tulum - Mayan Ruins
• Akumal - natural bay to swim with turtles
• Archaeological Sites: Tulum, Coba, Chichen Itzá.
• Water Sports
• For information and reservations contact Katia Tours with the code SYNCOAFTER2017 to have a 20% discount.
Are there package deals for Syncopate afterhours? (Flights/tickets/accommodation)?
Yes just contact us at this email info@syncopate.org and we will give you the best prices for flights and hotels for traveling to Playa del Carmen. By booking through us, you can find the best, most direct flights available, see how far each hotel is from Syncopate's venue, and get the best info that includes all the need-to-knows about traveling to Mexico.